FAQ
Presense Sdn Bhd, registered under the Companies Commission of Malaysia (SSM), operates as a wholesaler and supplier within Malaysia’s premium gifts industry.
Premiums, promotional products, or advertising gifts play a crucial role in marketing and communication strategies. These items, branded with logos, are distributed to enhance the visibility of a company, corporate image, brand, or event. They are commonly distributed at trade shows, conferences, or during guerrilla marketing campaigns.
Utilise Quick Search for swift navigation by entering Product Code or Product Name keywords to promptly locate the premium items you desire.
Our website displays ready stocks of premium gifts and corporate gifts. We recommend confirming with us for the latest stock quantity on the day of your confirmed order.
Contact us to specify the quantity you require and provide details for logo printing. Upon receipt, we will generate a price quote for your consideration.
Upon confirmation of visual artwork, we’ll keep you updated via phone or email. Printing typically takes 5-10 business days before delivery. Timelines for custom production and support vary depending on the products, generally ranging from 30-60 days.
After order confirmation, our team will request your logo/message. We recommend providing your logo in Adobe Illustrator (AI format). Alternative file formats may lead to unnecessary delays and additional charges for logo creation.
Complimentary delivery services are provided within the Klang Valley Area. For outstation or overseas orders, charges will be calculated based on shipment size and weight. The calculated charges will be included in the quotation.
Shipping to SABAH & SARAWAK incurs additional charges. Contact us for the latest shipping rates. International shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient. We are not liable for any losses, damages, or delays during the delivery process by courier services.
Order
There is no minimum order quantity (MOQ) required for ready stock. However, prices vary based on the quantity ordered. Wholesale discounts are available for higher quantities, enabling you to benefit from greater savings.
To place an order, simply contact us, and our team will assist you through the ordering process.
Yes, you can! Samples are available for purchase, with the option to return them within 14 days for a full refund. Returns must be in good condition and include the original packaging. Please note that the return policy for samples does not apply to hygiene-sensitive products such as earphones and headphones.
Printing
Orders are typically fulfilled within 5-7 business days after artwork approval and receipt of a 50% deposit.
Yes, we do. Please contact us to discuss your requirements further and determine any additional costs involved.
Feel free to email or WhatsApp your files to our team, and we will guide you through the process.
Please submit artwork files in Adobe Illustrator (.ai) format. Non-vector based files may cause production delays. Ensure that fonts are outlined to prevent font type loss. For optimal results, provide the highest resolution possible to accurately reproduce your logo/text. Tracing services are available if needed.
Printing production costs tend to be higher for smaller quantities due to fixed setup costs. Orders below the minimum quantity will incur a minimum fee. However, pricing per unit becomes more economical beyond the minimum quantity. For specific details on the minimum quantity, please refer to the individual print information provided.
